Refund:
1. The product can be returned within 3 days from the date of receipt of the product.
2. The product must be in its original, unopened, and unused packaging.
3. Customers must contact customer service via WhatsApp at 0550796845 and request a product return to complete the necessary procedures.
4. The customer is responsible for the shipping costs for the return unless the customer receives a defective or incorrect product.
5. Customers have the right to a refund if the shipment is delayed more than 14 working days from the order date, excluding official holidays.
6. The amount will be refunded according to the payment method used at the time of purchase.
7. After the product is received and inspected to meet the conditions, the refund process will begin within 14 working days, excluding official holidays.
Exchange:
1. The product can be exchanged within 7 days from the date of receipt of the product.
2. The product must be in its original, unopened, and unused packaging.
3. Customers must contact customer service via WhatsApp at 0550796845 and request a product return to complete the necessary procedures.
4. The customer is responsible for the shipping costs for the exchange unless the customer receives a defective or incorrect product.
5. Customers have the right to exchange the product for an identical item or a product of equal value. If the customer wishes to exchange for a higher priced item, they will be required to pay the difference in price.
6. After the product is received and inspected to meet the conditions, the exchange process will begin within 14 working days, excluding official holidays.